FREQUENTLY ASKED QUESTIONS
How do you guarantee authenticity?
Deluxe Philippines and Deluxe Japan Co., LTD is committed to offering only 100% authentic luxury goods. We strictly prohibit the sale of counterfeit products. Every item undergoes a comprehensive authentication process prior to listing. The majority of our products originate from Japan and are sourced through consignments that include a Certificate of Authenticity. Furthermore, we are proud to be Entrupy Verified and maintain a LegitGrails business account, underscoring our dedication to integrity and trust in every transaction.
How to Order?
You can place an order on our website or through our Instagram or Facebook page accounts.
Do you have a physical store?
Yes, we accommodate scheduled visits and drop-offs. You may also transact with us online for convenience.
Do you offer worldwide shipping?
Yes, we ship both locally and internationally. Shipping fees and delivery timelines may vary depending on location. To learn more of our order and shipping process, please click this quick link.
How do you ensure product quality?
Each product undergoes a meticulous inspection, and any notable imperfections are clearly documented in the Condition Rating section of the listing.​ As many of our offerings are pre-owned, they may show signs of use unless specifically described as brand new or being in flawless condition. To maintain complete transparency, we provide high-resolution images and detailed, accurate descriptions for every item. We strongly encourage customers to carefully review the condition details, or they can also inquire to us first before placing an order to ensure confidence in their purchase.
What payment methods do you accept?
We accept major credit cards, secure online payment platforms, layaway plan, and other internationally recognized payment methods. To learn more about our payment information and process, kindly click this quick link.